Welcome to LUMINEIUM.

These Terms & Conditions ("Terms") govern your access to and use of the LUMINEIUM website, products, and services (collectively, the "Services"). By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please refrain from using our Services.

Throughout these Terms, "we," "our," and "us" refer to LUMINEIUM, while "you" and "your" refer to any customer or visitor using our Services.

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1. About LUMINEIUM

LUMINEIUM is a premium online destination for thoughtfully designed lighting solutions that combine modern aesthetics with everyday functionality. We are committed to providing a seamless shopping experience and carefully curated collections for homes and interior spaces.

2. Eligibility

By using our Services, you confirm that:

• You are at least 18 years old or have permission from a legal guardian.
• The information you provide is accurate and complete.
• You are legally able to enter into binding agreements.
• You will use our Services only for lawful purposes.

3. Product Information

We strive to present our products as accurately as possible. However:

• Product colors may vary depending on your screen settings.
• Dimensions may vary slightly due to manufacturing tolerances.
• Natural materials may display unique textures, grain patterns, or finishes.
• Product images are for illustrative purposes and may include decorative accessories that are not included unless specifically stated.

Minor differences between product images and the delivered product do not constitute defects.

4. Pricing

All prices displayed on our website are shown in the selected currency unless otherwise stated.

Prices may change without prior notice. Such changes will not affect orders that have already been confirmed.

Although we make every effort to ensure pricing accuracy, we reserve the right to correct typographical errors, pricing inaccuracies, or technical mistakes. If an incorrect price affects your order, we will notify you before processing it and provide the option to proceed or cancel.

Applicable taxes, duties, customs charges, or import fees may apply depending on your country and are the responsibility of the customer unless otherwise indicated during checkout.

5. Orders

Submitting an order does not automatically constitute acceptance.

We reserve the right to:

• Decline or cancel any order.
• Limit quantities purchased.
• Verify payment information.
• Request additional information before processing an order.
• Cancel orders suspected of fraud, abuse, or unauthorized activity.

An order is considered accepted once you receive an order confirmation and payment has been successfully authorized.

6. Order Changes and Cancellations

Because orders begin processing shortly after they are placed, requests to modify or cancel an order may not always be possible.

If you need to change or cancel your order, please contact us as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once processing has begun.

Orders that have already been shipped cannot be canceled.

7. Shipping & Delivery

Standard delivery typically takes between 7 and 15 business days from order confirmation, depending on your location and the product ordered. Delivery times displayed on our website are estimates only and are not guaranteed.

Actual delivery may vary due to:

• Customs clearance
• Weather conditions
• Carrier delays
• Peak seasonal demand
• Local transportation disruptions
• Other circumstances beyond our control

We are not responsible for delays caused by shipping carriers, customs authorities, or force majeure events.

In the rare event that your order is significantly delayed beyond our estimated delivery window, we may, at our discretion, offer a goodwill gesture such as a discount, gift card, or partial refund. This is offered as a courtesy and does not replace or limit any statutory rights you may have (see Section 9 of our Refund Policy).

Customers are responsible for providing an accurate shipping address. Additional shipping charges resulting from incorrect addresses or failed delivery attempts may be the customer's responsibility.

Risk of loss transfers to the customer upon successful delivery to the shipping address provided.

8. Product Availability

Occasionally, products may become unavailable after an order has been placed.

If this occurs, we may:

• Offer a comparable alternative,
• Delay shipment until inventory becomes available,
• Or issue a full refund for unavailable items.

We reserve the right to discontinue products at any time without prior notice.

9. Returns & Refunds

Returns and refunds are governed by our separate Refund Policy.

By placing an order, you acknowledge that returns, exchanges, and refunds are subject to the conditions outlined in that policy.

10. Product Installation

Certain lighting products may require assembly or installation.

Unless specifically stated otherwise, customers are responsible for ensuring proper installation.

We recommend that electrical fixtures be installed by a qualified professional in accordance with local regulations.

LUMINEIUM is not responsible for damages, injuries, or losses resulting from improper installation, misuse, unauthorized modifications, or failure to follow provided instructions.

11. Product Use

Our products are intended for normal residential or commercial use as described on the product page.

Customers should:

• Follow all safety instructions.
• Use products only for their intended purpose.
• Keep products away from conditions that exceed their designed operating environment.

Improper use may void any applicable warranty.

12. Intellectual Property

All content available on this website—including but not limited to:

• Product photography
• Product descriptions
• Branding
• Logos
• Graphics
• Website design
• Text
• Icons
• Videos
• Marketing materials

is owned by or licensed to LUMINEIUM and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

13. User Content

If you submit reviews, photographs, testimonials, or other content to us, you grant LUMINEIUM a worldwide, royalty-free, perpetual, non-exclusive license to use, display, reproduce, modify, publish, and distribute such content for marketing and business purposes.

You confirm that:

• You own the content or have permission to share it.
• The content does not violate any third-party rights.
• The content is truthful and lawful.

We reserve the right to remove any submitted content at our discretion.

14. Prohibited Use

You agree not to:

• Violate any applicable laws.
• Interfere with the operation or security of the website.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Use automated tools to scrape or collect website data without permission.
• Misrepresent your identity.
• Engage in fraudulent purchases or payment disputes made in bad faith.

Violation of these Terms may result in suspension or termination of access to our Services.

15. Third-Party Services

Our website may contain links to third-party websites or services for your convenience.

We are not responsible for the content, privacy practices, products, or services provided by third parties.

Accessing third-party websites is done at your own risk.

16. Disclaimer of Warranties

To the fullest extent permitted by law, our Services and products are provided on an "as available" and "as is" basis.

While we strive to maintain accurate information and uninterrupted service, we do not guarantee that:

• The website will always be available or error-free.
• Product descriptions will be completely free of inaccuracies.
• Services will be uninterrupted.
• The website will be free from technical issues or security vulnerabilities.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, LUMINEIUM shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Use of the website.
• Purchase or use of products.
• Delayed delivery.
• Loss of profits.
• Loss of data.
• Business interruption.
• Third-party actions.

Our total liability for any claim relating to an order shall not exceed the amount paid for the applicable product.

Certain jurisdictions do not allow limitations of liability, so portions of this section may not apply to you.

18. Indemnification

You agree to indemnify and hold harmless LUMINEIUM, its affiliates, employees, partners, and service providers from any claims, liabilities, damages, costs, or expenses arising from:

• Your violation of these Terms.
• Your misuse of our Services.
• Your infringement of any third-party rights.

19. Force Majeure

We shall not be liable for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters
• War
• Government actions
• Labor disputes
• Pandemics
• Supply chain disruptions
• Transportation interruptions
• Utility failures
• Internet outages

Performance will resume as soon as reasonably possible.

20. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

21. Changes to These Terms

We may update these Terms from time to time to reflect operational, legal, or regulatory changes.

The updated version will become effective upon publication on this website.

Continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which LUMINEIUM operates, without regard to conflict of law principles.

Any disputes arising from these Terms shall be resolved through the courts of the applicable jurisdiction unless otherwise required by mandatory consumer protection laws.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

24. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the complete agreement between you and LUMINEIUM regarding your use of our Services and supersede any prior agreements or understandings.

25. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

LUMINEIUM
Email: info@lumineium.com

We aim to respond to customer inquiries as promptly as possible and appreciate the opportunity to assist you.